ASSESS – A quick questionnaire and a free 30 minute consultation call will enable us to work with you to identify and prioritize needs and determine fit. Following the consultation call we can send you a customized proposal of recommended services and fee structure.

 

COMMIT – Once you determine that KCL is a right fit, we will execute a time-bound contract that specifically outlines the scope of services, fees, and payment structure. You will know up front, with full transparency, how KCL is going to work for you.  No hidden agendas and no hidden costs.

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EVALUATE –  As a new partner, we want to spend time getting to know your organization inside and out.  During this phase, we will schedule a couple of inquiry meetings (virtually or in person, depending on location) to give us a deeper dive into what is working, what is not, and where we can best fill in the gaps. This process is for a one-time project or a longer-term contract for services.  

 

EXECUTE – Once the scope of services has been identified, we will begin the deliverable process. This will include providing you with a work plan with time-bound benchmarks and check-in opportunities so we are on track and have all the checks and balances in place for a successful project completion. This timeframe will include time for reviews and final approvals. We are committed to communicating with you often and regularly throughout this process.

 

MEASURE – Our services don’t end with a box checked "done". Between services is a great opportunity to prospect, evaluate, readjust, and make improvements.  We recognize this internally as we continue to build, grow, and improve our processes, and we value this opportunity to continue working with our clients. We value our clients and the relationships we build while providing our services. We maintain an open-door policy with our clients and always encourage you to reach out to us, refer other clients, and continue celebrating with you through all of your organization’s successes and growth opportunities.